Introduction

The new economy has been defined in so many different ways. First of all it is an economy that has made globalisation of business competitiveness the norm for delivering products and services and managing customers experiences through leaning on the strength of technological advancements. Aided by the technological revolution the new economic requirements are fundamentally once set by new rules and dictating a new paradigm in which the business mind set is no longer concerned by predictable actions and behaviours and static decision making but a new one which is geared towards fast responsiveness, using innovation as the fuel for delivering value to customers and stakeholders, ensuring that quality underpins all key activities within the organisation and relying on the flow of constant and real time information for making effective decisions.

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